Walid Nehme

... Fast Neat Easy IT Solutions, ITSM, ITIL, Prince 2

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Sample ITIL Exam Questions

ITIL Service Manager Exam Questions.

I studied these questions to pass my ITIL V2 Service Management Exam, but the most important thing, These answers helped me respond smarter to CIO questions,  so I decided to share with all on my online website for faster access.

One more note, each question could be of several parts, i put in the title only the first Question.
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1 Produce an outline Job Description for a Service Level Manager. Walid Nehme 1105
2 You are the Director of Information Technology for a large financial institution. You are launching an on going project to implement IT Service Management. You are aware that Senior Management commitment must be demonstrated for the project to be successf Walid Nehme 688
3 Outline the various software release strategies suggested within the ITIL guidance. Under what circumstances would each be appropriate. Walid Nehme 558
4 What are the a) costs, (b) benefits, (c) possible problems of implementing and running a Software Control and Distribution function based upon ITIL? Walid Nehme 465
5 You have shortlisted four similar Service Support products with equally acceptable functionality. Describe in some detail the other criteria you would use for finally selecting one of these. Walid Nehme 452
 
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